Betteka Privacy Policy — Our Commitment to Protecting Your Information

Betteka An internationally licensed online betting and gaming platform. We believe your privacy is a fundamental right — not merely a legal obligation. This Privacy Policy will explain Betteka How your personal data is collected, what it is used for, how long it is retained, and how it is kept secure.

This Policy BettekaApplies to all - services — including the website (betteka.app), mobile app, live betting, casino, and customer support. This Privacy Policy comes into effect whenever you create an account, log in, or use our platform in any way.

This policy has been written with our Bangladeshi members in mind. However, in the event of any dispute, the English version shall be considered final and binding. If you have any questions, please contact our support team directly.

Betteka Only collects the information necessary to provide services, ensure security, and meet legal obligations. We do not collect unnecessary or excessive data.

We may also receive certain information from third-party sources — such as payment providers, identity verification agencies, or fraud prevention services. This information is subject to the same Privacy Policy.

BettekaInformation collected on - is used solely for the purposes below. We never sell your data to advertisers or share it without your permission.

• Account Management: To manage registration, login, and profile updates smoothly.
• Payment Processing: To receive deposits, process withdrawals, and verify transactions.
• KYC & Age Verification: To verify member identity and age in compliance with international gaming regulations.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor betting patterns and support members who may be at risk.
• Customer Support: To resolve your concerns or queries promptly and accurately.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and updates with your consent (which you can withdraw at any time).
• Legal Obligations: To meet the requirements of licensing authorities and law enforcement agencies.

Betteka Your information may be shared with trusted third parties in limited circumstances. In each case, we ensure they adhere to the same standard of privacy practices.

Parties your information may be shared with:

• Payment Providers (bKash, Nagad, Rocket): Information required to process your transactions.
• KYC Verification Providers: For identity and document verification.
• Fraud Prevention Services: To identify suspicious activity.
• Cloud & Server Providers: For secure data storage (under contractual confidentiality).
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Licensing Authorities: For audits required by regulatory authorities.

Betteka Your data is not retained beyond what is necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is automatically deleted or anonymized in a secure manner. The deletion process follows the highest industry standards.

Betteka Cookies and similar technologies are used on the website and app. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. The platform cannot function without them.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyze platform usage and improve our services (anonymized data).
• Security Cookies: To detect fraud and bot traffic.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising tracking cookies.

Betteka Industry-leading technical and organizational measures are in place to protect your personal data. Our security framework consists of the following components:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Encrypted Storage: Sensitive data stored in the database is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: To protect servers from external attacks.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Regular encrypted backups are stored in secure offsite storage.

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected members as soon as possible.

BettekaAs a member, you have the following rights over your own data. To exercise these rights, please contact our support team.

Betteka-'s services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from any minors.

Age verification is mandatory at the time of registration. Age is confirmed through identity document checks as part of the KYC process. If we are notified that personal data of a minor has been collected, we will immediately close that account and delete all associated data.

Betteka reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will notify you at your registered email address at least 15 days in advance.
• A clear notice will be displayed on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request to close your account.

For any questions or complaints about this Privacy Policy or your personal data, please get in touch through the following:

• Email: support@betteka.app
• Live Chat: Available 24/7 within the platform

Once a data protection complaint is submitted, we will provide an initial response within 72 hours and aim to resolve the matter within 30 days. If you are not satisfied with the outcome, you may escalate the complaint to the relevant data protection authority.